FAQs

Find The Answers You’re Looking For

We’ve compiled and organized the most common questions below to help you find what you need quickly.

PLACING AN ORDER

Pre-Orders
We’re happy to offer the option to pre-order new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page after a specific size is selected. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification.

Email Sign Up Promotions
Our emails are great. Sign up for them and receive product updates, styling tips, future sale details and exclusive offers.

Promo Codes
Offers are valid on specific categories listed in the email as well as the fine print. Promotional codes cannot be combined with other offers or promotions. Offers are not valid at retail stores, boutiques, or other online retailers. To redeem discounts, the promo code must be entered at online checkout. Taxes are excluded from discount. No adjustments to prior purchases. Not valid for cash.

Price Adjustments
At clothingmisook.com, we are committed to offering you the best possible prices. We will be glad to meet our competitor’s pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer.
Please note that we are unable to match prices from auction and outlet stores or websites, as well as other retailers’ discount promotions, gift card, credit card, and loyalty program offers.
Final Sale Items are not eligible for price adjustments.
Clothing Misook does not offer price adjustments on any full-price and/or sale merchandise for prior purchases.

Out of Stock
While we do our best to make sure our website reflects what’s stored in our inventory, please note that updates may be delayed during special events or promotional sales.

Damaged Items
We’re so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported with your order number and any available photographs. We will contact you with next steps.

Final Sale
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.

Checkout
We accept Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, and Klarna.
Did you place an order and are already seeing a charge on your bank account? That’s an “authorization.” This is a common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours.
If an error message appears after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double-check the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code. If your billing address is different from the shipping address, make sure you’ve entered these accurately.

Order Cancellations
We are sorry that we had to cancel your order. Unfortunately, our payment approval system declined your transaction for potential fraud. This system is designed to protect us from fraudulent orders and you, the customer, in the event someone has accessed your information without your knowledge. Regrettably, the system sometimes gives us false negatives. If you want to try again, consider using PayPal to check out. You do NOT need to have a PayPal account; you can check out as a guest.

Size Questions
Having trouble picking a size? You can check out the size guide here: clothingmisook.com/size-guide.

ORDER PROCESSING

General Order Information
Our business days are Monday through Friday, excluding federal holidays within the United States. All orders will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.
We try to send out your order confirmation email within moments of you placing an order. If you do not receive an order confirmation email within 12 hours of placing your order, please check your spam to make sure it has not ended up there.

RETURN INFORMATION

General Return Information
We accept returns of all unworn and unaltered merchandise in original condition, with original tags attached. All returned merchandise must be in new and unused condition. Clearance, final sale, and personalized items cannot be returned or exchanged.
Returns must be received within 30 days of the original ship date and must be accompanied by the completed return form that came with your order. If you do not have the original return form, please prepare your return with the necessary information. If you elect to ship your return without a provided label, we are not responsible for the cost of shipping or any loss or damage to the product during transit.
Upon receipt, returns with the correct paperwork are processed and refunded within 1-3 business days. A confirmation will be communicated via email.
Prompt refunds are issued in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. You will receive an email notification upon the completion of processing for your return or exchange. Please note that any fees for shipping and handling are non-refundable. We recommend tracking your package to ensure delivery and protect the shipment in case of loss or damage.
Availability of replacement item is not guaranteed for exchanges.

Complete US Domestic and International Return Policies are available on our website.

Still Need Help?
Reach us via our website or go to our Contact Us page to fill out the form. We’re here to help!

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