SHIPPING POLICY

At Clothing Misook, we are dedicated to delivering your purchases in a timely, efficient, and secure manner. The following shipping policy outlines everything you need to know about how we process, pack, and ship your orders from clothingmisook.com. We strive to ensure that your shopping experience is seamless from the moment you place your order to the moment it arrives at your door.

Order Processing

Processing time is separate from transit time and is required for order verification, quality assurance, and careful packaging. During peak seasons, promotional events, or federal holidays, processing times may be slightly extended. Our team works diligently to minimize any delays and appreciates your patience during these periods.

Once your order has been processed and has left our facility, you will receive a shipment confirmation email containing your tracking number. Please note that tracking information may take up to 24 hours to activate within the carrier’s system.

Domestic Shipping

Clothing Misook proudly ships to all 50 states within the United States. We partner with trusted carriers including UPS and FedEx to ensure reliable and timely delivery of your orders.

International Shipping

Clothing Misook offers international shipping to a select group of countries, including Australia, Austria, Canada, Germany, Hong Kong, Mexico, the Republic of Korea, and the United Kingdom. All international orders are shipped via DHL Express Worldwide, a premium carrier known for its speed and reliability.

Pre-Order and Backorder Items

Occasionally, we offer the option to pre-order new styles that are not yet available for immediate shipment. The estimated shipping date for pre-order items will be clearly indicated on the product description page. Pre-orders and backordered items are subject to unforeseen production or processing delays, and while we make every effort to meet the estimated dates, we cannot guarantee them. Orders containing both in-stock and pre-order items will ship together once all items are available, unless you choose to place separate orders.

Order Modifications and Cancellations

We begin processing orders very quickly to ensure prompt delivery. As a result, modification or cancellation requests may not always be possible once an order has been submitted. If you need to make changes to your order, we encourage you to act immediately through your account on clothingmisook.com. While we will do our best to accommodate your request, we cannot guarantee that changes or cancellations can be made once processing has begun.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of order placement. Clothing Misook cannot be held responsible for packages delivered to incorrect addresses provided by the customer. If you realize you have entered an incorrect shipping address, please contact us immediately. Once a package has been shipped, we are unable to redirect it, and any forwarding or return costs will be the responsibility of the customer.

Undeliverable and Returned Packages

In the event that a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to claim the package, we will contact you to arrange reshipment. Reshipping costs will apply and must be paid prior to the order being resent. If you choose not to have the order reshipped, a refund will be issued for the merchandise only, and original shipping charges will not be refunded.

Shipping Delays and Limitations

While we work tirelessly to ensure all orders arrive within the estimated timeframes, Clothing Misook is not responsible for shipping delays that occur due to circumstances beyond our reasonable control. These include but are not limited to severe weather, natural disasters, carrier interruptions, customs processing delays, public health emergencies, or other unforeseeable events.

We genuinely appreciate your understanding and patience should such delays occur. Our commitment remains to keep you informed and to deliver your Clothing Misook pieces to you as soon as possible.

Shipping Policy Updates

Clothing Misook reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to clothingmisook.com. We encourage you to review this policy periodically to stay informed of our current shipping practices.

Thank you for choosing Clothing Misook. We look forward to delivering timeless elegance and exceptional quality directly to you.