RETURN POLICY

At Clothing Misook, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. The following return policy is designed to make the process as simple and transparent as possible while ensuring the integrity and quality of our products.

Eligibility for Returns

We gladly accept returns of all unworn, unwashed, and unaltered merchandise in its original condition. To be eligible for a return, all items must have the original tags attached and be returned in the same new and unused condition in which they were received. Items that show signs of wear, damage, alteration, or do not have original tags attached may not be accepted and will be returned to the customer.

Return Window

All returns must be initiated within 30 calendar days of the original shipment date. The 30-day window begins on the date your order was shipped, as indicated in your shipment confirmation email. Any return requests received after this 30-day period will not be accepted and the merchandise will be returned to the customer.

Non-Returnable Items

Please note that certain categories of merchandise are not eligible for return. These include:

  • Clearance items
  • Items marked as “Final Sale” at the time of purchase
  • Personalized or monogrammed items
  • Gift cards
  • Undergarments and intimates for hygiene reasons
  • Items damaged through normal wear and tear

If you are unsure whether a specific item is returnable, we encourage you to review the product description at the time of purchase or refer to your order confirmation.

How to Initiate a Return

To begin the return process, please log in to your account on clothingmisook.com and navigate to your order history. Select the order containing the item you wish to return and follow the instructions provided. If you checked out as a guest, you may initiate a return through our website by entering your order number and the email address associated with your purchase.

Once your return request is submitted and approved, you will receive a return authorization confirmation. Please ensure that all returned merchandise is securely packaged, includes the completed return form that accompanied your original order, and is clearly marked with your return authorization number.

Processing Time

Upon receipt of your return package, our team will carefully inspect all returned merchandise to verify that it meets the eligibility requirements outlined above. Please allow 1-3 business days from the date of receipt for your return to be processed. Once your return has been processed and approved, we will promptly issue a refund to the original form of payment used at the time of purchase.

Refund Timing

Refunds are issued to the original payment method. Although we process refunds immediately upon approval of your return, please allow one to two billing cycles for the transaction to appear on your credit card statement, as processing times vary among financial institutions. You will receive an email notification confirming that your refund has been processed. Please note that the original shipping charges are non-refundable.

Exchanges

At this time, clothingmisook.com does not offer direct exchanges. If you wish to receive a different size, color, or style, we kindly ask that you return the original item for a refund and place a new order for the desired item. This ensures that you receive your new item as quickly as possible. Availability of replacement items is not guaranteed, as inventory may change between the time of return and new order placement.

Incorrect or Damaged Items

We take great care in packaging and shipping your orders, but on rare occasions, an item may arrive damaged or incorrect. If you receive an item that is defective, damaged during transit, or not what you ordered, please notify us immediately. Such issues must be reported within 7 calendar days of receipt. When contacting us, please include your order number, a description of the issue, and photographs clearly showing the damage or discrepancy. We will work with you promptly to arrange for a return, replacement, or full refund.

International Returns

For customers outside the United States, please note that return shipping costs and any applicable customs duties or taxes are the responsibility of the customer. We recommend using a traceable shipping service and retaining your proof of postage, as we cannot be responsible for items lost or damaged during return transit.

Important Reminders

We strongly recommend that you obtain a tracking number or proof of delivery for all return shipments, as clothingmisook.com cannot assume responsibility for packages that are lost or damaged in transit back to us. Items returned without prior authorization, or those that do not meet our return criteria, may be rejected and returned to the customer at their expense.

Our goal is to ensure that every shopping experience at clothingmisook.com is a positive one. If you have any questions about our return policy or need assistance with a return, we invite you to visit our website for further information. Thank you for choosing Clothing Misook—we truly appreciate your business and look forward to serving you again.